Frequently Asked Questions (FAQs)

 

 

About Our Products

Q: What is a filtered water bottle?

A: A filtered water bottle is a portable bottle equipped with an internal filter designed to remove impurities, such as chlorine, sediment, and other contaminants, providing fresh and clean drinking water wherever you are.

Q: How do UV water bottles work?

A: UV water bottles use ultraviolet light to neutralize bacteria, viruses, and other microorganisms in water, ensuring it is clean and safe to drink. The UV light technology sterilizes the water in minutes without using chemicals.

Q: What types of filters are available for Nafoura water bottles?

A: Our water bottles come with advanced filtration systems, such as activated carbon filters to reduce odors and chlorine and multi-layer filters to tackle heavy metals and microplastics.

Q: Can I purchase replacement filters for my Nafoura bottle?

A: Yes, replacement filters are available for all our filtered water bottles. Check the product page or our accessories section for the right filter compatible with your bottle.

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Usage and Maintenance

Q: How do I use my UV water bottle?

A: Simply fill the bottle with water, activate the UV sterilization mode by pressing the designated button, and wait a few minutes. Once the process is complete, your water is safe to drink.

Q: How often should I replace the filter in my filtered water bottle?

A: Filters typically need to be replaced every 2–3 months or after filtering around 40 gallons (150 liters) of water. However, this can vary based on water quality and usage.

Q: How do I clean my water bottle?

A: Wash the bottle regularly with warm, soapy water. For UV bottles, avoid submerging the cap (which houses the UV technology) in water. Filters should not be washed but replaced as needed.

Q: Can I use the bottles for hot beverages?

A: Our bottles are designed for cold or room-temperature water. Using hot beverages may damage the filtration system or UV components.

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Safety and Sustainability

Q: Are Nafoura water bottles BPA-free?

A: Yes, all our water bottles are made from BPA-free, food-grade materials to ensure your health and safety.

Q: Can I use filtered or UV water bottles with any type of water?

A: Filtered bottles are best used with tap water or freshwater sources. UV bottles are effective with clear water but should not be used with muddy or heavily contaminated water.

Q: How do Nafoura products help the environment?

A: By using Nafoura water bottles, you reduce the need for single-use plastic bottles, helping to minimize plastic waste and promote sustainable living.

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Orders and Shipping

 

Q: Does Nafoura ship internationally?

A: Yes, we ship our products worldwide. Shipping fees and delivery times vary based on your location. Check our shipping policy for more details.

Q: What is your return policy?

A: We offer a 30-day return policy for unused and unopened products. If you’re not satisfied with your purchase, contact our customer support for assistance.

Q: How can I track my order?

A: Once your order is shipped, you’ll receive a tracking number via email to monitor its delivery status.

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Support and Warranty

 

Q: Do your products come with a warranty?

A: Yes, all Nafoura products come with a 1-year limited warranty against manufacturing defects. Visit our warranty page for more details.

Q: How do I contact Nafoura customer support?

A: You can reach us via email at support@nafoura.store or through the contact form on our website. Our team is happy to assist you.

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