Nafoura Refund Policy

At Nafoura, we strive to provide the highest quality products and ensure customer satisfaction. Please read our refund policy carefully to understand the terms and conditions of refunds for your purchases.

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Refund Eligibility

1. Damaged or Defective Items:
   If you receive a damaged or defective item, you must notify us within 7 days of receiving the product. Please provide photos or videos as proof to support your claim.

2. Incorrect Items:
   If the product you received does not match your order, please contact us within 7 days of delivery. Ensure the item is unused and in its original condition.

3. Non-Delivery:
   If your order has not arrived within the estimated delivery time, you may request a refund. Please allow an additional 10 business days beyond the estimated delivery date to account for any unforeseen shipping delays.

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Conditions for Refund

• Products must be unused, in their original packaging, and include all accessories or components (e.g., filters).
• Refund requests must be submitted within 30 days of receiving the item.
• Proof of purchase (order confirmation or receipt) must be provided with your refund request.

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Refund Process

1. Contact Us:
   Submit your refund request by emailing us at support@nafoura.store with the following details:

   • Order number
   • Reason for refund
   • Photos/videos (if applicable)

2. Return Instructions:
   If your refund request is approved, you will receive instructions on how to return the product (if required). Please note that return shipping fees are the responsibility of the customer unless the issue is due to our error (e.g., defective or incorrect item).

3. Refund Approval:
   Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

4. Refund Timeline:
   Approved refunds will be processed within 7 business days, and the amount will be credited back to your original payment method.

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Non-Refundable Items

We do not accept refunds for:

• Items that have been used, modified, or damaged by the customer.
• Items purchased on final sale or promotional discounts unless they are defective.
• Custom or personalized items.

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Contact Us

If you have any questions about our refund policy or need further assistance, please don’t hesitate to contact us at:
Email: support@nafoura.store
Phone: +201018952292

Thank you for choosing Nafoura!